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Privacy Policy

Effective Date: 10/20/2025

A Pane in the Glass ("Company," "we," "us," or "our") is committed to protecting the privacy of our website visitors and clients. This Privacy Policy describes how we collect, use, and disclose the limited information we obtain through our website, www.apaneintheglassict.com, and through direct customer communications.

 

1. Information We Collect

 

We collect two primary types of information:

 

A. Personal Information (Voluntarily Provided)

 

This is information you willingly provide to us when contacting us for service inquiries, quotes, or scheduling. This typically includes:

  • Contact Data: Your name, email address, and phone number.

  • Service Details: Your service address and details related to the requested cleaning services (window cleaning, gutter cleaning, soft washing).

 

B. Non-Personal Information (Automatically Collected)

 

When you visit our Site, we automatically collect certain technical and usage data through tools, including Google Analytics. This information is anonymous and cannot be used to identify you personally. It includes:

  • Device and Browser Information: IP address, browser type, operating system, and device type.

  • Usage Data: Pages viewed, the time spent on those pages, clicks, and referring websites.

 

2. How We Use Your Information

 

We use the information collected exclusively for the purposes detailed below:

  • For Customer Service and Communication: We use your Personal Information (name, email, phone, service details) solely to respond to your inquiries, provide accurate service quotes, schedule appointments, and communicate updates regarding your service.

  • For Website Improvement (Analytics): We use Non-Personal Information gathered via Google Analytics to understand how visitors interact with our Site. This data helps us monitor the performance of our website and make improvements to its usability and content.

We do not use your information for marketing purposes beyond responding to your direct inquiries, nor do we sell your data to third parties.

 

3. Disclosure of Your Information

 

We do not sell, trade, or rent your Personal Information to third parties. We may disclose your information only in the following limited circumstances:

  • Service Providers: We use third-party tools (like Google Analytics) to assist us in operating our website and analyzing usage data. These providers are required to keep your information confidential.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order).

 

4. Cookies and Tracking Technologies

 

We use Google Analytics, which relies on cookies (small files stored on your device) to track website traffic and usage patterns. These cookies collect Non-Personal Information as described above. You can choose to disable cookies through your individual browser options, though this may affect how the website functions.

 

5. Data Security

 

We implement reasonable security measures designed to protect the Personal Information we collect from unauthorized access, disclosure, alteration, and destruction. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

 

6. Your Rights

 

Depending on your location, you may have the right to request access to the personal data we hold about you or request that we correct or delete any inaccurate information. To exercise these rights, please contact us using the information provided below.

 

7. Changes to This Policy

 

We reserve the right to modify this Privacy Policy at any time. Any changes will be immediately posted on this page with an updated "Effective Date." We encourage you to review this policy periodically.

 

8. Contact Us

 

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

A Pane in the Glass - Email:     Phone:

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